Lucht Support
Email support@luchtlab.com. It helps to tell us your device (for example iPad Air or iPhone 15), your iOS version and what you were doing when it happened. A screenshot is even better.
Which devices does Lucht run on?
iPhone and iPad with iOS 17 or later. The game is played in landscape.
How do I learn to play?
Your first game has a short guided start. After that, tips appear the first time something new happens, and you can read every lesson again under How to play in the menu.
Does my progress move to my other devices?
Yes, if you are signed in to iCloud on both. Your passport stamps, Campaign progress, Jets, liveries and aircraft you own follow you. A game in progress stays on the device it was started on.
I bought Jets but they did not arrive
Make sure you are signed in with the same Apple ID you bought them with, then close and reopen Lucht. If they are still missing, email us with the date of the purchase. For refunds, Apple handles all payments: visit reportaproblem.apple.com.
Why does Lucht ask for my location?
Only to show the in-game airport nearest to you on the departures board in the menu. It stays on your device. Saying no changes nothing else. See the privacy policy.
The game feels slow or the sound crackles
Close other apps and restart your device. If it keeps happening, please email us your device model so we can look into it.